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Terms Of Use

FashionLuvy.com – Terms of Use

This document is an electronic record in terms of the Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the FashionLuvy marketplace platform – www.FashionLuvy.com (hereinafter referred to as the “Platform”).

The Platform is owned and operated by PristineAura HomeServiceOnCall Private Limited, having its registered office at C‑1824, 7th Avenue, Gaur City 1, Greater Noida West, UP 201318, India.

Your use of FashionLuvy and its services and tools are governed by the following Terms of Use, including applicable policies incorporated herein by reference. By using FashionLuvy, you are contracting with PristineAura HomeServiceOnCall Private Limited, the owner of the Platform. These Terms of Use, including the policies, constitute your binding obligations with FashionLuvy.

For the purpose of these Terms of Use, wherever the context so requires:

  • “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing data while registering as a Registered User.
  • “FashionLuvy,” “We,” “Us,” “Our” shall mean PristineAura HomeServiceOnCall Private Limited and its affiliates.

When you use any of the services provided by us through the Platform, including but not limited to product reviews, seller reviews, or other interactive features, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service. These shall be deemed incorporated into this Terms of Use and considered part and parcel of it.

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time without prior written notice. You are responsible for reviewing these Terms periodically for updates. Continued use of the Platform following changes means you accept and agree to the revisions.

As long as you comply with these Terms of Use, we grant you a personal, non‑exclusive, non‑transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by FashionLuvy’s policies, including but not limited to the Privacy Policy, as amended from time to time.

1. User Account, Password, and Security

  • You are responsible for maintaining the confidentiality of your Display Name and Password and for all activities under your account.
  • If you provide information that is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your access.
  • If there is reason to believe your account is compromised, we may request you to change your password or suspend your account temporarily.
  • Your mobile phone number is treated as your primary identifier. It is your responsibility to keep your phone number and email address updated.
  • If you share or allow others to access your account, you are solely responsible for all activities undertaken under your account.
  • If you have not accessed the Platform for two (2) years, your data (including transactional data) may be deleted from our records.

2. Services Offered

FashionLuvy provides internet‑based services through the Platform, enabling Users to purchase original merchandise such as clothing, footwear, and accessories from various fashion and lifestyle brands (“Products”).

  • Products can be purchased through multiple payment methods.
  • Sale/purchase of Products is governed by specific policies (cancellation, exchange, return, etc.), available on the Platform.
  • At the time of creating a return request, Users must confirm that the product is unused and has original tags intact. Used, damaged, or tagless products will not be eligible for return/refund.
  • FashionLuvy does not warrant that product descriptions or other content on the Platform are accurate, complete, reliable, current, or error‑free.

3. Platform for Transaction and Communication

  • FashionLuvy is a marketplace platform facilitating transactions between Buyers and Sellers.
  • All commercial/contractual terms (price, payment, delivery, warranties, after‑sales service) are agreed upon solely between Buyers and Sellers.
  • FashionLuvy does not control or determine these terms and is not responsible for non‑performance or breach of contracts.
  • At no time shall FashionLuvy hold any right, title, or interest over products sold, nor shall it have obligations or liabilities in respect of such contracts.
  • FashionLuvy is not responsible for delays, damages, or issues arising from products being out of stock, unavailable, or back‑ordered.
  • Pricing errors due to technical issues or seller misrepresentation may result in order cancellation.

You release and indemnify FashionLuvy and its officers and representatives from any cost, damage, liability, or consequence of actions by other Users of the Platform.

4. User Conduct and Rules on the Platform

You agree, undertake, and confirm that your use of the Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update, or share any information which:

  • belongs to another person and to which you do not have any right;
  • is grossly harmful, harassing, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful;
  • is misleading in any way;
  • involves the transmission of "junk mail", "chain letters", unsolicited mass mailing, or "spamming";
  • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous;
  • infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy, or rights of publicity;
  • contains restricted or password-only access pages, or hidden pages or images;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or creating computer viruses;
  • contains video, photographs, or images of another person without consent;
  • tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or solicits passwords or personal identifying information for unlawful purposes;
  • interferes with another User's use and enjoyment of the Platform;
  • infringes any patent, trademark, copyright, or other proprietary rights, or involves counterfeit or stolen products;
  • violates any law for the time being in force;
  • threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order;
  • is false, inaccurate, or misleading;
  • creates liability for FashionLuvy or causes us to lose (in whole or in part) the services of our internet service providers or other suppliers.
Fraudulent or Loss to Business Activities

A User may be considered fraudulent or harmful to business if any of the following scenarios are met:

  • User does not reply to payment verification communications sent by FashionLuvy;
  • User fails to produce adequate documents during payment verification;
  • Misuse of another User's phone/email;
  • Use of invalid address, email, or phone number;
  • Overuse of a voucher code or use of a voucher not tagged to the registered email ID;
  • Returning the wrong product;
  • Refusing to pay for an order;
  • Involvement in theft or “snatch and run” of any order;
  • Miscellaneous activities conducted with the sole intention to cause loss to FashionLuvy’s business or revenue;
  • Excessive returns beyond reasonable limits;
  • Repeated requests for monetary compensation for fake/used orders.
Bulk Orders / Fraud Orders

FashionLuvy may cancel any order classified as a 'Bulk Order' or 'Fraud Order' under certain criteria at any stage of product delivery. An order may be classified as such if it meets the following conditions:

  • Products ordered are not for self-consumption but for commercial resale;
  • Multiple orders placed for the same product at the same address, depending on category;
  • Bulk quantity of the same product ordered;
  • Invalid address provided in order details;
  • Any malpractice used to place the order;
  • Any promotional voucher used for placing a 'Bulk Order' may not be refunded;
  • Any order placed using a technological glitch or loophole.

Additional User Conduct and Platform Rules

FashionLuvy does not facilitate business-to-business transactions between Sellers and business customers. You are advised to refrain from transacting on the Platform if you intend to avail the benefits of input tax credit.

You shall not use the Platform for any unlawful or fraudulent purposes, which may cause annoyance, inconvenience, or abuse any policy and rules of the company, or interrupt/damage the use of the Platform by other Users.

You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead FashionLuvy by sharing multiple addresses and phone numbers or transacting with malafide intentions.

On certain landing pages, FashionLuvy allows Users to experience free exchange of ideas and observations regarding fashion, including viewing user-generated content, videos, and posting comments. By accessing, viewing, and/or posting any user-generated content, you accept and consent to the practices described in these Terms of Use and Privacy Policy, as well as any other terms prescribed by FashionLuvy. You agree and undertake that when accessing, viewing, and/or posting any user-generated content you will not imitate, abuse, harass, or exploit any Customer/User, nor violate these Terms of Use.

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm, or methodology, or any similar manual process, to access, acquire, copy, or monitor any portion of the Platform or its Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform. FashionLuvy reserves the right to bar any such activity.

You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform, or to any server, computer, or network, by hacking, password mining, or any other illegitimate means.

You may not pretend that you are, or represent, someone else, or impersonate any other individual or entity.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder, as amended from time to time, and all applicable domestic and international laws, rules, and regulations (including but not limited to Sales Tax/VAT, Income Tax, Service Tax, Central Excise, Customs Duty, Local Levies, and Foreign Exchange Laws). You shall not engage in any transaction prohibited by applicable law.

From time to time, you shall be responsible for providing accurate information relating to products or services proposed to be sold by you. You shall not exaggerate or over-emphasize attributes of such products or services so as to mislead other Users.

You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including products or services related to those displayed on the Platform or related to FashionLuvy.

The Content posted does not necessarily reflect FashionLuvy’s views. In no event shall FashionLuvy assume responsibility or liability for any Content posted or for any claims, damages, or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and that such Content shall not infringe any proprietary or other rights of third parties or contain unlawful information.

AI-powered features on FashionLuvy (including review tags and responses) are powered by Microsoft and OpenAI technologies. These may occasionally respond with inaccurate or insensitive information. Users are advised to exercise discretion and avoid sharing personal information.

FashionLuvy hereby disclaims any guarantees of exactness as to the finish, appearance, size, color, etc., of the final Product as ordered by the User. FashionLuvy’s Return & Exchange Policy offers you the option to return or exchange items purchased on FashionLuvy within the return/exchange period (please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged post-delivery). In case of return or exchange, please refer to the "Return and Exchange Policy" available on FashionLuvy.com.

Please note that you can only use FashionLuvy Credits to buy products from your registered account on the FashionLuvy app or website. FashionLuvy Credits cannot be:

  • Used for payment of orders placed on other FashionLuvy accounts;
  • Transferred to any other FashionLuvy user's account, bank account, or wallets;

FashionLuvy may unilaterally terminate your account under the Terms of Use, Section 4: User Conduct and Rules on the Platform. Any FashionLuvy Credits earned as goodwill compensation, via loyalty or referral programs, promotional campaigns, or gift cards purchased on other platforms will be forfeited in such cases.

5. Contents Posted on Platform

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, "Content") are third-party user-generated content. FashionLuvy has no control over such third-party content as FashionLuvy is merely an intermediary for the purposes of these Terms of Use. Such Content will become our property, and you grant us worldwide, perpetual, and transferable rights in such Content. We shall be entitled, consistent with our Privacy Policy and applicable law, to use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes, in any media now known or hereafter devised, including the creation of derivative works that may include the Content you provide.

You may use information on the products and services purposely made available on the Platform for downloading, provided that you:

  • Do not remove any proprietary notice language in all copies of such documents;
  • Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media;
  • Make no modifications to any such information; and
  • Do not make any additional representations or warranties relating to such documents.

In the event of return/cancellation of any products in an order placed with an offer, thereby falling below the minimum required threshold as required by the offer, the user shall be deemed ineligible for the offer. Any cashback already credited would be void and deducted from the value of the item being returned/canceled, and the remaining balance would be processed as a refund. FashionLuvy reserves the right to modify the terms and conditions at any time, without prior notice.

6. Disclaimer of Warranties and Liability

All materials and products (including but not limited to software) and services included on or otherwise made available to you through the Platform are provided on an "as is" and "as available" basis without any representation or warranties, express or implied, except otherwise specified in writing. Without prejudice to the foregoing, FashionLuvy does not warrant that:

  • The Platform will be constantly available, or available at all; or
  • The information on the Platform is complete, true, accurate, or non-misleading.

All products sold on the Platform are governed by different state laws. If a Seller is unable to deliver such products due to implications of state laws, the Seller will return or give credit for the amount (if any) received in advance from the sale of such product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on the Platform. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications in case of any order, shipment, or delivery-related updates. We will not use your personal information to initiate promotional phone calls or SMS.

7. Selling

As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies incorporated by reference in these Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon intellectual property, trade secrets, proprietary rights, or rights of publicity or privacy of third parties.

Listings may only include text descriptions, graphics, and pictures that describe your item for sale. All listed items must be placed in the appropriate category on the Platform and kept in stock for successful fulfillment of sales. The listing description must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts received from the Buyer.

You agree not to list a single product in multiple quantities across various categories on the Platform. FashionLuvy reserves the right to delete such multiple listings of the same product listed in various categories.

We may provide alteration services (limited to alteration of length or waist size) for garments purchased from FashionLuvy. This service shall be free of cost, and no amount will be collected from you for such alteration. However, a nominal fee as mentioned by FashionLuvy at the time of creating the alteration request (inclusive of service tax) may be applicable as a convenience charge towards pick-up and drop of garments or tailor visits (wherever applicable).

8. Payment

While availing any of the payment methods available on the Platform, FashionLuvy will not be responsible or assume any liability whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • Lack of authorization for any transaction(s);
  • Exceeding the preset limit mutually agreed between you and your Bank(s);
  • Any payment issues arising out of the transaction; or
  • Decline of transaction for any other reason(s).

All payments made against purchases/services on the Platform by you shall be compulsorily in Indian Rupees, acceptable in the Republic of India. The Platform will not facilitate transactions in any other form of currency.

Before shipping or delivering your order, the Seller may request you to provide supporting documents (including but not limited to government-issued ID and address proof) to establish ownership of the payment instrument used for your purchase. This is done in the interest of providing a safe online shopping environment for our Users.

Further:

Transactions, Transaction Price, and all commercial terms such as delivery and dispatch of products and/or services are principal-to-principal bipartite contractual obligations between Buyer and Seller. The payment facility is merely used by the Buyer and Seller to facilitate completion of the Transaction. Use of the payment facility shall not render FashionLuvy liable or responsible for non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services, or fraud as regards the products and/or services listed on FashionLuvy’s Platform.

You have specifically authorized FashionLuvy or its service providers to collect, process, facilitate, and remit payments and/or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through the Payment Facility. Your relationship with FashionLuvy is on a principal-to-principal basis, and by accepting these Terms of Use you agree that FashionLuvy is an independent contractor for all purposes. FashionLuvy does not control or assume liability for the products or services listed on the Platform that are paid for using the Payment Facility. FashionLuvy does not guarantee the identity of any User nor ensure that a Buyer or Seller will complete a transaction.

You understand, accept, and agree that the payment facility provided by FashionLuvy is neither a banking nor financial service but is merely a facilitator providing electronic, automated online payment, Cash on Delivery, collection, and remittance facility for transactions on the Platform using authorized banking infrastructure and credit card payment gateway networks. By providing the Payment Facility, FashionLuvy is neither acting as trustee nor in a fiduciary capacity with respect to the Transaction or Transaction Price.

Payment Facility for Buyers:
  • You, as a Buyer, understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with the Seller to purchase products and/or services using the Payment Facility, and you shall pay the Transaction Price through your Issuing Bank to the Seller.
  • You may agree with the Seller through electronic communication and records, using automated features provided by the Payment Facility, on any extension/increase in Dispatch or Delivery time. The Transaction shall stand amended accordingly, subject to Payment Facility Rules and Policies.
  • You shall electronically notify the Payment Facility using the appropriate FashionLuvy Platform features immediately upon Delivery or non-Delivery within the time period provided in Policies. Non-notification within the specified time shall be construed as deemed Delivery. In case of Cash on Delivery transactions, Buyers are not required to confirm receipt of products or services.
  • You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) if you do not receive Delivery within the agreed time period or within the time period provided in the Policies, whichever is earlier. Failure to raise a refund claim within the stipulated time makes you ineligible for a refund.
  • You understand that the Payment Facility may not be available in full or in part for certain categories of products/services/Transactions as mentioned in the Policies, and you may not be entitled to a refund for those Transactions.
  • Except for Cash on Delivery transactions, refunds, if any, shall be made to the same Issuing Bank from where the Transaction Price was received, or through any other method available on the Platform, as chosen by you.
  • For Cash on Delivery transactions, refunds, if any, will be made via electronic payment transfers.

9. Refunds and Compliance

Refunds shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronic payments, refunds shall be made through the payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by the Reserve Bank of India (RBI).

Refunds may be supported for select banks. Where a bank is not supported for processing refunds, you will be required to share alternate bank account details with us for processing the refund.

Refunds shall be conditional and subject to recourse available to FashionLuvy in case of any misuse by the Buyer. We may also request additional documents for verification. Refunds shall be subject to the Buyer complying with FashionLuvy’s Policies.

FashionLuvy reserves the right to impose limits on the number of Transactions or Transaction Price which FashionLuvy may receive from an individual Valid Credit/Debit/Cash Card, Valid Bank Account, or other financial instruments directly or indirectly through payment aggregators or authorized RBI facilities. FashionLuvy reserves the right to refuse to process Transactions exceeding such limits.

FashionLuvy reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges, including without limitation breach of agreements with FashionLuvy, violation of law, charges imposed by Issuing Banks, or breach of any policy.

FashionLuvy may conduct checks before approving the receipt of or Buyer’s commitment to pay (for Cash on Delivery transactions) Transaction Price from the Buyer for security or other reasons. If FashionLuvy is not satisfied with the Buyer’s credibility or genuineness of the Transaction, FashionLuvy reserves the right to reject the receipt of or Buyer’s commitment to pay. For avoidance of doubt, the Cash on Delivery feature may be disabled for certain accounts at FashionLuvy’s sole discretion.

FashionLuvy may delay notifying payment confirmation (i.e., informing Seller to Dispatch) if the Transaction appears suspicious or involves high transaction volumes. FashionLuvy may hold Transaction Price and, at the request of law enforcement officials, remit Transaction Price to law enforcement instead of refunding the Buyer if the Buyer is engaged in illegal activity.

The Buyer and Seller acknowledge that FashionLuvy will not be liable for any damages, interests, or claims resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price beyond FashionLuvy’s control.

Compliance with Laws

As required by applicable law, if a Customer makes a purchase of an amount equal to or above INR 200,000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform within 4 days of making the purchase, failing which the purchase will be cancelled. The requirement to submit the PAN card arises only once; if submitted once, it need not be submitted again. The order shall stand cancelled if there is a discrepancy between the Customer’s name and the name on the PAN Card.

Buyers and Sellers shall comply with all applicable laws, including but not limited to the Foreign Exchange Management Act, 1999, Customs Act, Information Technology Act, 2000 (as amended), Prevention of Money Laundering Act, 2002, Foreign Contribution Regulation Act, 1976, Income Tax Act, 1961, and Export Import Policy of the Government of India, for using the Payment Facility and FashionLuvy Platform.

Buyer’s Arrangement with Issuing Bank

All valid Credit/Debit/Cash Cards and other payment instruments are processed using a credit card payment gateway or appropriate payment system infrastructure, governed by the terms and conditions agreed between the Buyer and the respective Issuing Bank or payment instrument company.

All online bank transfers from valid bank accounts are processed using the gateway provided by the respective Issuing Bank supporting the Payment Facility. Such online bank transfers are also governed by the terms and conditions agreed between the Buyer and the respective Issuing Bank.

10. E-Platform for Communication

You agree, understand, and acknowledge that FashionLuvy is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that FashionLuvy is only a facilitator and is not and cannot be a party to or control in any manner any transactions on FashionLuvy.

11. Indemnity

You shall indemnify and hold harmless FashionLuvy, its owner, licensee, affiliates, subsidiaries, group companies (as applicable), and their respective officers, directors, agents, and employees, from any claim, demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, Privacy Policy, or other Policies, or your violation of any law, rules, regulations, or the rights (including infringement of intellectual property rights) of a third party.

12. Trademark, Copyright and Restriction

The Platform is controlled and operated by FashionLuvy, and products are sold by respective Sellers. All material on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on FashionLuvy is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by email or other electronic means, and you must not assist any other person to do so.

Without prior written consent of the owner, modification of the materials, use of the materials on any other FashionLuvy or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive remuneration, whether in money or otherwise, is considered commercial use for the purposes of this clause.

You will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including text, data, information, images, photographs, music, sound, video, or any other material. However, FashionLuvy reserves the right to use/reproduce any content uploaded by you, and you agree to grant royalty-free, irrevocable, unconditional, perpetual, and worldwide rights to FashionLuvy to use the content for reasonable business purposes.

13. Limitation of Liability

In no event shall FashionLuvy be liable for any indirect, punitive, incidental, special, consequential damages, or any other damages resulting from:

  • The use or inability to use the Services or Products;
  • Unauthorized access to or alteration of the user's transmissions or data;
  • Breach of conditions, representations, or warranties by the manufacturer of the Products;
  • Any other matter relating to the services, including damages for loss of use, data, or profits, arising out of or connected with the use or performance of the Platform or Service.

FashionLuvy shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access. The User understands and agrees that any material and/or data downloaded from FashionLuvy is done entirely at the User’s own discretion and risk, and they will be solely responsible for any damage to their device or loss of data resulting from such downloads.

To the maximum extent permissible under law, FashionLuvy’s liability shall be limited to an amount equal to the value of the Products purchased by you. FashionLuvy shall not be liable for any dispute or disagreement between Users.

14. Termination

FashionLuvy may suspend or terminate your use of the Platform or any Service if it believes, in its sole discretion, that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or otherwise acted unethically. These Terms of Use will survive indefinitely unless and until FashionLuvy chooses to terminate them.

If you or FashionLuvy terminates your use of the Platform or any Service, FashionLuvy may delete any content or materials relating to your use of the Service, and FashionLuvy will have no liability to you or any third party for doing so. Transaction details may be preserved for tax or regulatory compliance.

FashionLuvy may unilaterally terminate your account under Section 4: User Conduct and Rules on the Platform. Any FashionLuvy credits earned as goodwill compensation, via loyalty or referral programs, promotional campaigns, or gift cards purchased on other platforms will be forfeited. Returns/Refunds for such Users shall be at the sole discretion of FashionLuvy.

If you use any false email address or use the Platform for unlawful or fraudulent purposes, which may cause annoyance, inconvenience, or abuse of company policies, or mislead FashionLuvy by sharing multiple addresses and phone numbers or transacting with malafide intentions, FashionLuvy reserves the right to refuse access, terminate accounts (including linked accounts), without notice.

15. Jurisdictional Issues / Sale in India Only

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. FashionLuvy makes no representation that materials on the Platform are appropriate or available for use in other locations/countries. Those who choose to access the Platform from outside India do so on their own initiative, and FashionLuvy is not responsible for supply of products, refunds, or compliance with local laws for products ordered from outside India.

16. Governing Law

These terms shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles. Disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, and authorities at Greater Noida, Uttar Pradesh. The place of jurisdiction shall be exclusively Greater Noida.

17. Contacting the Seller

At FashionLuvy, we are committed to ensuring that disputes between Sellers and Buyers are settled amicably through the dispute resolution mechanisms and procedures provided. If you wish to contact FashionLuvy about a Seller, you may do so by clicking on the Seller name on the product listing pages. Alternatively, you may reach out to customer support at +91-777-888-2409 or access the help center at https://www.fashionluvy.com/contact-us-en/.

18. Disclaimer

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk, using your best and prudent judgment before entering into any transactions through FashionLuvy. FashionLuvy shall neither be liable nor responsible for any actions or inactions of Sellers, nor for any breach of conditions, representations, or warranties by Sellers or manufacturers of the products, and hereby expressly disclaims all responsibility and liability in that regard. FashionLuvy shall not mediate or resolve any dispute or disagreement between you and Sellers or manufacturers of the products.

FashionLuvy further expressly disclaims any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted, or the content (including product or pricing information/specifications) on the Platform. While precautions are taken to avoid inaccuracies in content, this website, all content, information (including product prices), software, products, services, and related graphics are provided “as is,” without warranty of any kind.

At no time shall any right, title, or interest in the products sold through or displayed on the Platform vest with FashionLuvy, nor shall FashionLuvy have any obligations or liabilities in respect of any transactions on the Platform.

Delivery Related

Users agree and acknowledge that any claims regarding order delivery (including non-receipt, non-delivery, or signature verification) must be notified to FashionLuvy within 5 days from the alleged date of delivery of the product as reflected on the Platform. Non-notification within the specified time shall be construed as deemed delivery in respect of that transaction. FashionLuvy disclaims any liability or responsibility for claims regarding non-delivery or non-receipt of orders (including signature verification in Proof of Delivery) after 5 days from the alleged date of delivery.

Open Box Delivery

Open Box Delivery is currently available in select pincodes only. In case of Cash on Delivery (COD), payment must be made before opening the box. During Open Box Delivery, our delivery partner will open the package in front of you at the time of delivery. Both the outer and brand packaging will be opened and shown to you, ensuring you thoroughly check the product before accepting delivery.

If you find the product or parts missing, damaged, or different from what you ordered, please do not accept the order and ask the delivery partner to take it back. For COD orders, you will receive an on-spot refund immediately from the delivery partner. For prepaid orders, the refund will be credited back to the source. For electronic devices, if the device is defective upon turning it on, you may contact our customer care team.

19. Customisation

FashionLuvy acts solely as a facilitator in connecting Buyers with Sellers. Our role is to provide a platform for these transactions, and we do not control or assume responsibility for the quality of products or services offered by Sellers.

By using our facilitation services, you acknowledge and agree that:

  • Any issues or disputes arising from the purchase or use of Seller’s products or services must be resolved directly with the Seller.
  • FashionLuvy does not endorse, guarantee, or assume responsibility for the actions or omissions of any Seller.
  • FashionLuvy makes no representations or warranties regarding goods or services provided by Sellers, including but not limited to their quality, fitness for a particular purpose, or compliance with laws or regulations.
  • You consent to share your name and contact details with the Seller or brand to facilitate this service. You may be required to share additional personal data directly with the Seller. FashionLuvy shall not be responsible for any use or handling of such personal data shared with the Seller or brand, and you acknowledge that such sharing is necessary for fulfillment of the service.

20. Alteration Services

The free alteration services are being extended to you by PristineAura HomeServiceOnCall Private Limited (“FashionLuvy”) on select items and categories solely (“Alteration Services”) for purchases made by you on the FashionLuvy Platform, i.e. www.fashionluvy.com, its mobile site and/or mobile application available on Android and iOS (hereinafter referred to as the “FashionLuvy Platform”), subject to the following terms and conditions:

The Alteration Services shall be offered on select products and categories only, in limited jurisdictions as specified by FashionLuvy. The availability of the Alteration Services shall be clearly specified on the relevant product page on the FashionLuvy Platform.

The Alteration Services are “Free of Cost” as of now and you shall not be charged any fee for the same. In the event our partner requests any payment, whether in cash or kind, please raise the issue immediately by writing an email to our customer care team.

PLEASE NOTE: Any product given by you for alteration shall be non-returnable and non-refundable. Please do not avail the Alteration Services if you wish to return the product. Alteration Services are being extended on an “as is” basis and may be availed by you at your sole risk and expense.

The Alteration Services are limited to products purchased by you on the FashionLuvy Platform only. Please do not ask our partner to alter any product purchased from a third party.

Modes of Providing Measurements
  • Doorstep Measurements: Our alteration partner comes to your doorstep and takes your physical measurements. The products are altered as per the measurements taken.
  • Sample: You provide a suitable sample to our alteration partner at your doorstep, at your risk. The products are altered as per the measurements of the sample provided, and the sample is returned to you along with the altered product.

FashionLuvy may, in its sole discretion, offer one or both modes to you. The available mode(s) shall be displayed on the Platform at the time of placing the alteration request. If both modes are available, you must choose the appropriate mode at the time of placing the request.

FashionLuvy does not make any warranty with respect to accuracy or correctness of doorstep measurements, the Alteration Services, or the conduct of the alteration partner. FashionLuvy makes no warranty or representation with respect to quality, wearability, or correctness of products altered using the Alteration Services.

The Alteration Services, including any doorstep measurements or collection of samples, are extended to you on an “as is” and “as available” basis and availed at your sole risk and expense, including the sample provided by you.

User Rights

If you are not comfortable with our alteration partners for any reason, you may:

  • Cancel the alteration request on the FashionLuvy Platform instantly; or
  • Ask the alteration partner to leave your premises immediately and reach out to our customer care team.
Liability for Damage or Loss of Sample

In the event of visible damage and/or loss of the sample product by our alteration partners, FashionLuvy’s liability shall be limited to refunding the following amounts:

  • Jeans: Visible Damage – Rs. 500/-; Lost – Rs. 1000/-
  • Trousers: Visible Damage – Rs. 500/-; Lost – Rs. 1000/-
  • Kurta/Kurti: Visible Damage – Rs. 300/-; Lost – Rs. 600/-

You understand and agree that samples are provided at your sole risk. Irrespective of the purchase price or maximum retail price of the sample, the amounts specified above represent the entire and maximum liability of FashionLuvy and your sole remedy. The decision of FashionLuvy shall be final and binding in this regard. Refunds shall be processed into your bank account, upon due verification, within 3–5 business days from the date you provide your bank account details.

If you are dissatisfied with the Alteration Services or require clarity, please write to our customer care team.

Your use of the Alteration Services is subject to the Terms of Use and Privacy Policy of the FashionLuvy Platform. FashionLuvy reserves the right to modify the terms of provisioning of the Alteration Services at its sole discretion and without notice.

21. Cart Notification

You understand that, in the event selected products in your cart are out of inventory, FashionLuvy provides you an option in your cart to select the product from another Seller. You acknowledge that the price of the product offered by another Seller may differ.

22. Multiple Sellers

You understand that products of a particular style may be sold on the Platform by multiple Sellers. The product price displayed on the listing page of the Platform may not always reflect the lowest price for that style. This is because the Seller whose price is displayed is selected based on multiple parameters, of which price is only one. However, once you land on the product display page for a specific style, you will have access to the prices offered by all Sellers for that style.

23. Charges

Subject to the Terms of Use and the below terms and conditions, FashionLuvy may levy a charge on low-value orders on the Platform, as detailed in the FAQ section on FashionLuvy FAQs.

  • The fee shall be specified on the shopping bag page on the Platform.
  • The fee shall be charged on the overall order value.
  • FashionLuvy reserves the right to modify or waive the fee from time to time.
  • The fee shall be quoted in Indian Rupees. You are solely responsible for compliance with applicable laws for making payments to PristineAura HomeServiceOnCall Private Limited.

To protect customer rights, FashionLuvy reserves the right to collect this fee for all orders and disable Cash on Delivery for accounts with a high percentage of returns or shipments not accepted.

You shall be charged a fee dedicated to keeping the Platform running smoothly and continuously for improving your app experience (“Platform Fee”). By agreeing to the Terms of Use, you agree to engage the services of a transport service provider (“Transporter”) facilitated by FashionLuvy for transportation of products from the Seller’s location to your delivery location. Such movement of products is on your account, and the Transporter is only responsible for transportation. In lieu of these services, you will be liable to pay “GT Charges” for delivery of your products. FashionLuvy is authorized to collect the GT Charges on behalf of the Transporter.

The GT Charges may vary from order to order, determined by multiple factors including order value, distance, and time of day. FashionLuvy will inform you of applicable GT Charges at the time of placing the order, and you shall be liable to pay them. In case products are returned, GT Charges (if already collected) will be refunded within the same timelines as the refund amount and credited to your selected mode of payment.

All purchases are direct transactions between you and the Seller. The Transporter is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Transporter by the Seller. The Transporter’s role is strictly limited to logistics and delivery services. Once you accept delivery, it shall be deemed that the Transporter has completed all contractual obligations. Acceptance of delivery constitutes approval that the consignment has been received in full and intact condition.

The Transporter is a “Goods Transport Agency” under GST laws. GT Charges will be charged along with applicable taxes. The Transporter shall issue a Consignment Note, which will include terms and conditions governing carriage, in addition to the Terms of Use herein. You are encouraged to refer to the Consignment Note available in your order page. The Transporter shall not be liable for delays, mis-delivery, non-delivery, or loss/damage caused by force majeure or other causes beyond its control. Any delivery time provided is an estimate only, and the Transporter shall not be bound by time commitments made by FashionLuvy.

24. Grievance Officer

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

  • Name:Mr. Sudhanshu Pandey
  • Designation:Manager – CC – Social Media
  • Company: PristineAura HomeServiceOnCall Private Limited
  • Address: C‑1824, 7th Avenue, Gaur City 1, Greater Noida West, UP 201318, India
  • Email: customercare@fashionluvy.com
  • Phone: +91‑777‑888‑2409
  • Time: Mon – Fri (9:00 – 18:00)

Customer Support: You can reach our customer support team to address any queries or complaints by clicking the link and selecting your order: https://www.fashionluvy.com/contact-us-en/

25. Font Copyright

Copyright © (2025–Present)