Free shipping

Privacy Policy for FashionLuvy

Effective Date: August 7, 2025 Operated By: PristineAura HomeServiceOnCall Private Limited (CIN: U62011UP2025PTC229596 | GSTIN: 09AAQCP0494G1ZZ) Brand: FashionLuvy™

1. Introduction

FashionLuvy™, operated by PristineAura HomeServiceOnCall Private Limited, values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services including InstaDelivery™, InstaTrial™, InstaReturn™, and InstaGleam™.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Processed securely via third‑party payment gateways; FashionLuvy does not store card details.
  • Account Information: Login credentials, preferences, saved items.
  • Transactional Data: Orders, returns, trial requests, delivery records.
  • Technical Data: IP address, browser type, device identifiers, cookies.
  • Marketing Data: Preferences, feedback, survey responses.

3. How We Use Your Information

We use your information to:

  • Process orders, returns, and trial requests.
  • Deliver products via InstaDelivery™ and provide premium packaging via InstaGleam™.
  • Improve customer experience and product offerings.
  • Communicate updates, promotions, and service notices.
  • Ensure compliance with legal and regulatory requirements.
  • Conduct audits, fraud prevention, and security monitoring.

4. Sharing of Information

We may share information with:

  • Service Providers: Logistics, payment gateways, IT support.
  • Regulatory Authorities: When required by law or compliance audits.
  • Affiliates & Sub‑Brands: For integrated FashionLuvy ecosystem services.
  • Marketing Partners: Only with your consent.

We do not sell or rent your personal data to third parties.

5. Data Security

  • ISO 9001:2015 certified QMS ensures documented workflows for data handling.
  • Encryption and secure servers protect sensitive information.
  • Regular audits and surveillance checks maintain compliance.

6. Your Rights

Depending on applicable law (Indian IT Act, GDPR principles), you may:

  • Access and correct your personal data.
  • Request deletion of your data.
  • Opt‑out of marketing communications.
  • Withdraw consent for specific processing activities.

7. Cookies & Tracking

FashionLuvy uses cookies to enhance browsing, personalize recommendations, and analyze traffic. You may disable cookies in your browser settings, but some features may not function properly.

8. International Transfers

Data may be processed outside India (e.g., cloud hosting). Safeguards are applied to ensure compliance with international standards.

9. Retention

We retain personal data only as long as necessary for business, legal, or compliance purposes.

10. Updates to Policy

This Privacy Policy may be updated periodically. Changes will be posted on our website with a revised effective date.

11. Contact Us

For questions or concerns regarding this Privacy Policy: PristineAura HomeServiceOnCall Private Limited Registered Office: C‑1824, 7th Avenue, Gaur City 1, Greater Noida, UP 201318, India Telephone: +91 777‑888‑2409 Email: privacy@fashionluvy.com